Frequently asked questions
Frequently asked questions
What payment methods do you accept?
We accept all major credit cards and various other payment methods depending on your location. Please contact our support team for more information on accepted payment methods in your region.
What payment methods do you accept?
We accept all major credit cards and various other payment methods depending on your location. Please contact our support team for more information on accepted payment methods in your region.
What payment methods do you accept?
We accept all major credit cards and various other payment methods depending on your location. Please contact our support team for more information on accepted payment methods in your region.
Can I change my plan later?
Yes! You can upgrade, downgrade, or cancel anytime — your changes apply to the next billing cycle.
Can I change my plan later?
Yes! You can upgrade, downgrade, or cancel anytime — your changes apply to the next billing cycle.
Can I change my plan later?
Yes! You can upgrade, downgrade, or cancel anytime — your changes apply to the next billing cycle.
Is there a setup fee?
No, Aiva has no setup or onboarding fees. You only pay for your selected plan.
Is there a setup fee?
No, Aiva has no setup or onboarding fees. You only pay for your selected plan.
Is there a setup fee?
No, Aiva has no setup or onboarding fees. You only pay for your selected plan.
How does Aiva handle missed calls?
If your line is busy or unanswered, Aiva automatically picks up, greets the caller, and handles the request. You’ll get a detailed log or SMS summary after each call.
How does Aiva handle missed calls?
If your line is busy or unanswered, Aiva automatically picks up, greets the caller, and handles the request. You’ll get a detailed log or SMS summary after each call.
How does Aiva handle missed calls?
If your line is busy or unanswered, Aiva automatically picks up, greets the caller, and handles the request. You’ll get a detailed log or SMS summary after each call.
Is my data secure?
Yes. All data is encrypted, and we follow strict security standards to protect client information and call logs.
Is my data secure?
Yes. All data is encrypted, and we follow strict security standards to protect client information and call logs.
Is my data secure?
Yes. All data is encrypted, and we follow strict security standards to protect client information and call logs.
What if I need help setting up?
Our support team is available to walk you through setup, integrations, and customization.
What if I need help setting up?
Our support team is available to walk you through setup, integrations, and customization.
What if I need help setting up?
Our support team is available to walk you through setup, integrations, and customization.
Can Aiva replace my current phone system?
Yes — or she can work alongside it. Aiva integrates with existing phone lines, VoIP, or call-forwarding systems.
Can Aiva replace my current phone system?
Yes — or she can work alongside it. Aiva integrates with existing phone lines, VoIP, or call-forwarding systems.
Can Aiva replace my current phone system?
Yes — or she can work alongside it. Aiva integrates with existing phone lines, VoIP, or call-forwarding systems.
Do I need technical skills to use Aiva?
Not at all. Aiva was built to be simple — just connect your phone line or calendar, and she’s ready to work.
Do I need technical skills to use Aiva?
Not at all. Aiva was built to be simple — just connect your phone line or calendar, and she’s ready to work.
Do I need technical skills to use Aiva?
Not at all. Aiva was built to be simple — just connect your phone line or calendar, and she’s ready to work.
Is Aiva HIPAA compliant?
For healthcare and dental clients, Aiva can be configured with HIPAA-compliant integrations upon request.
Is Aiva HIPAA compliant?
For healthcare and dental clients, Aiva can be configured with HIPAA-compliant integrations upon request.
Is Aiva HIPAA compliant?
For healthcare and dental clients, Aiva can be configured with HIPAA-compliant integrations upon request.
Do you offer live support?
Yes, you can reach us by email or request a live onboarding call for personalized help.
Do you offer live support?
Yes, you can reach us by email or request a live onboarding call for personalized help.
Do you offer live support?
Yes, you can reach us by email or request a live onboarding call for personalized help.
How long does setup take?
Most businesses are fully connected and ready to go within 2-3 days
How long does setup take?
Most businesses are fully connected and ready to go within 2-3 days
How long does setup take?
Most businesses are fully connected and ready to go within 2-3 days
