Effective Date: October 9, 2025

1. Introduction

These Terms of Service (“Terms”) govern your use of Aiva (“the Service”), owned and operated by [Your Company Name]. By using Aisis, you agree to these Terms and our Privacy Policy. If you do not agree, you must discontinue use of the Service.

2. Description of Service

Aiva provides AI-driven receptionist, scheduling, and communication automation tools for businesses. Our service integrates with third-party software such as Google Calendar, Twilio, and n8n to manage calls, bookings, and messages efficiently.

3. Eligibility

You must be at least 18 years old and authorized to act on behalf of a business to use Aiva. By using the Service, you confirm that the information you provide is accurate and truthful.

4. Account Registration

You are responsible for maintaining the confidentiality of your account and any actions that occur under it. Aiva is not liable for losses caused by unauthorized account access due to your failure to protect credentials.

5. Acceptable Use

You agree to use Aiva only for lawful business purposes. You may not use the platform to transmit spam, fraudulent content, or any information that violates applicable laws. You may not attempt to reverse engineer, resell, or exploit any part of the Service.

6. Payment and Subscription

Certain features of Aiva require a paid subscription. Payments are billed monthly or annually, depending on your plan. Subscriptions renew automatically unless canceled before the renewal date. Fees are non-refundable except where required by law.

7. Data Ownership

You retain ownership of all customer, appointment, and business data processed through Aiva. By using the Service, you grant us permission to process that data solely for the purpose of delivering and improving our platform.

8. Intellectual Property

All software, content, AI models, and design elements within Aiva remain the exclusive property of [Your Company Name]. Use of Aiva does not transfer ownership or grant intellectual property rights other than those necessary to use the Service.

9. Service Availability

We strive to maintain reliable uptime, but Aiva may occasionally experience interruptions due to maintenance or third-party issues. We are not liable for damages resulting from temporary unavailability or data loss.

10. Limitation of Liability

Aiva is provided “as is” without warranties of any kind. To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential damages — including lost revenue, missed calls, or scheduling errors — resulting from your use of the Service.

11. Termination

You may cancel your subscription at any time through your account or by contacting us. We reserve the right to suspend or terminate accounts that violate these Terms or misuse the platform.

12. Governing Law

These Terms are governed by the laws of the State of [Your State], United States. Any disputes shall be handled within the appropriate state or federal courts located in that jurisdiction.

13. Changes to Terms

We may revise these Terms occasionally. The updated version will be posted on our website, and continued use of Aiva constitutes acceptance of the revised Terms.

14. Contact Information

For legal questions, billing issues, or account concerns, contact us at aiva.ai.assistant@gmail.com